Return & Refund Policy
We want you to feel confident shopping with us. Please review the terms below before placing your order.
14-Day Return Window
Eligible items can be returned within 14 days of delivery as long as they are unopened, unused, and in their original packaging with all labels intact.
Non-Returnable Items
- Opened or partially used perfumes and oils
- Explorer kits and testers once any vial is used
- Items purchased during final clearance sales
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the outer packaging, product, and invoice so we can assist you promptly.
Refund Method
Approved refunds are processed back to your original payment method or issued as store credit where applicable. Processing times may vary based on your bank or payment provider.